New patient enquiries.
Name, number, what they need and a real slot. The enquiry becomes an appointment while the caller is still ready to book.
AI reception + patient automation for healthcare practices
Never lose a patient because nobody picked up.
KEDO Health answers every call, day or night, books the appointment into the calendar you already run, then handles the reminders, follow-ups and reactivations that keep the schedule full. You keep caring for patients.
Every call answered. Appointments booked while the patient is still ready. Follow-ups handled.
Fully operational in 72 hoursMonth to month, cancel anytime
7:42 PM
KEDO Health
00:31
On the call with a patient…
KEDO Thanks for calling Bridge Street Dental. How can I help tonight?
Patient I've had a bad toothache since last night. It's getting worse.
KEDO I'm sorry — I'll get this routed right. Are you an existing patient with us?
Urgent assessment booked
Tomorrow, 8:40 AM
What you are looking at: the after-hours call most practices send to voicemail. A patient calls at 7:42 PM with tooth pain. KEDO answers, takes the admin details, follows your urgent-call policy, and books the first safe slot. Nobody diagnoses anything. Nothing waits until morning.
Incoming call
Routed safely
Appointment booked
Confirmed & reminded
Follow-up & recall
Demonstration only.
These figures come from the example call in the walkthrough on this page. They are illustrative, not client results, and they are not a promise of what KEDO will produce for your practice.
The leak
The phone is where practices quietly lose patients.
Your front desk is with a patient. The phone rings. Nobody can pick up. The caller does not leave a message — they dial the next practice. That was not just a call. It was a new patient, a treatment plan, a recall visit and a review you never had the chance to earn.
Healthcare phones leak in quiet places:
- Calls that land while the desk is standing with a patient in front of them
- Evening and early-morning calls, when the practice is dark
- Weekend and lunchtime enquiries from the ads you are paying for
- New-patient calls that reach voicemail and dial the next clinic
- Cancellations nobody has a spare minute to backfill
- Recall lists that only get worked when there is time left over — there is never time left over
- Treatment-plan follow-ups that go cold while the schedule is busy
None of that shows up on a report. It shows up as a schedule with gaps. KEDO Health closes the leak at the phone — then keeps working the list behind it.
We separate estimated opportunity from proven recovered revenue so the numbers stay honest. The estimate below is exactly that: an estimate.
We assume you would have won one out of every four of those callers. Conservative on purpose — and it only counts the first year. A new patient who stays for years is worth more.
Walking out the door
in first-year patient value, every year
Per month
KEDO Health, first year
You are leaving 10.3 times the cost of the fix on the table.
Book A DemoWhat KEDO answers
Every call a front desk handles — answered in your name.
Urgent calls, routed by your policy.
KEDO follows the safety screen and escalation path you approve. Difficulty breathing, uncontrolled bleeding or major trauma: your emergency instruction fires immediately and the practice is alerted.
Booking, rescheduling, cancellations.
Existing patients move appointments without sitting on hold. Cancellations are flagged with the details, so the gap can be backfilled.
Front-desk questions.
Hours, location, parking, what to bring, whether you take their plan — answered from your approved knowledge base only.
Treatment and consultation enquiries.
Implants, aligners, whitening, aesthetics: KEDO captures what the caller hopes for and books the right consultation. It never promises suitability, duration or outcomes.
Insurance and payment admin.
What your practice charges and what is on file — with the honest line that the insurer decides final coverage. Never an invented quote.
Anything clinical — results, prescriptions, treatment-plan questions, complaints — becomes a callback task with the details attached. The line stays administrative, always.
The process
How it works
No new phone number. No new habits for your team. Five steps and a list that finally gets worked.
- 01
The call is answered.
On the number you already advertise — at 7 AM, at 11 PM, on a Saturday. Before the caller can dial the next practice.
- 02
The reason is identified.
New or existing, routine or urgent. Urgent calls enter your escalation policy from the first sentence.
- 03
Real availability is checked.
KEDO reads the calendar you already run. A slot is only offered if it actually exists.
- 04
The appointment is booked.
Written into the calendar with a confirmation to the patient. You get the admin details — not a note that says somebody called.
- 05
The list keeps working.
Reminders before the visit. Recall, follow-ups, reactivation and review requests run on their own schedule — not on a spare minute.
Answer. Route. Book. Remind. Reactivate. That chain is the difference between a ringing phone and a full schedule.
Who it's for
Built for practices that run on the phone.
Start with the front desk. As the system proves itself, it takes more of the admin list with it.
Dental.
The toothache at 7 PM, the new-patient enquiry at lunch, the recall list that never gets called. Answered, routed and booked.
Orthodontics.
Aligner enquiries move fast. Every consultation gets booked while the interest is hot — no suitability claims, no guessing.
Med spas.
Ad-driven enquiries get a response in seconds, consultations get booked, and no-shows get worked instead of written off.
GP & family practice.
The desk is with a patient. The phone still gets answered, the appointment still gets booked, and the callback still gets logged.
Also built for
- Physiotherapy
- Chiropractic
- Dermatology
- Private clinics
- Veterinary
Different practices, same leak. The phone rings when the desk is busy. KEDO is the one answering.
Beyond the phone
It starts with the phone. It does not stop there.
Most practices do not need more software. They need the list behind the desk worked properly. Once KEDO is answering, the same system can run the admin that keeps patients moving.
CRM & pipeline sync
Every enquiry, booking and outcome written back to the system you run — not into a notebook or someone's memory.
Patient follow-up
Enquiries that did not book, treatment plans that went quiet, questions left unanswered. Followed up automatically, in your name.
Reactivation
The dormant list every practice carries: patients overdue for a visit or a treatment they once considered. Worked politely and consistently.
Intake & pre-visit admin
The details and forms collected before the visit, so the appointment starts on time instead of at the desk.
Reminders & no-show reduction
Confirmations and reminders at the right moment. Replies handled. Reschedules booked into real slots.
Workflow automation
The repetitive admin between your tools: notifications, records, reporting, handoffs. If it is a checklist someone repeats every week, it can probably run itself.
KEDO Health automates administration, not medicine. Clinical decisions, advice and treatment stay with your team — always. KEDO runs on your existing phone number and connects to the calendar and practice tools you already use. If an integration you need does not exist, we say so before you commit.
Safety & boundaries
Your practice stays in control.
No diagnoses. No prescriptions. No clinical advice.
KEDO collects symptoms only to route the call. It never states that something is harmless, suggests medication, or reassures clinically. Anything medical becomes a message for your team.
Your safety screen, your emergency script, your escalation contacts.
Agreed before go-live and followed exactly. Life-threatening signs get your approved emergency instruction immediately, and the practice is alerted.
Clinical questions become callback tasks.
Results, prescriptions, treatment-plan questions, billing disputes — captured with the admin details and handed to the right person. Never answered by the agent.
Only what the booking needs.
Notes stay administrative. Sensitive details are not repeated aloud unnecessarily. Data handling and your compliance requirements are mapped and agreed before anything goes live — and if we cannot meet them, we say so on the walkthrough.
Founding offer
Pricing
One system, one flat monthly price. This is the founding offer, shown here exactly as it is charged.
One system, one flat monthly price, shown here exactly as it is charged.
$497 setup, once
This covers the build: your practice details, your call flows, your urgent-call policy, the connection to your calendar or practice system, and the walkthrough where we get it working with you live.
$497 per month
Less than $17 a day, and every call gets answered 24/7.
Fully operational in 72 hours.
This covers the running system: answering every call, routing by your policy, booking into your calendar, confirmations and reminders, the follow-up workflows you switch on, month after month.
What that includes
- Calls answered day or night, on your existing number
- Every caller handled with your approved answers
- Appointments written into the calendar you already run
- Confirmations and reminders that reduce no-shows
- Urgent calls routed by your policy — never assessed
- Follow-up, recall and reactivation workflows as you switch them on
- Support from the people who built and run the system
No auto-enrolment. Booking a demo does not start the monthly system. Nothing runs until you decide it does. Prefer to see the leak first? The $500 audit measures your own call data and is credited toward setup.
Get started Book A DemoWho you are hiring
No account managers. You deal with the founder directly.
You are not hiring a call centre, and you are not adding another app to the pile. You are hiring a system that runs inside your practice, built and run by KEDO Labs.
You keep the phone number. You keep the calendar. You keep your patients. KEDO sits between the ringing phone and the booked appointment — and stays on, all the way through the follow-up.
KEDO Health is a KEDO Labs system. It is built and run by the same small team behind every KEDO system, with the founder personally on your onboarding and the calls that need judgment.
The service runs month to month with no contract, and the medical boundaries above are not marketing lines — they are how the system is configured, tested and monitored.
FAQ
Your questions. Answered.
Will this replace my receptionist?
No, and it does not have to. KEDO covers the calls your desk cannot get to: evenings, weekends, lunch, and the moments when two patients need attention at once. Your team keeps the people in front of them. KEDO makes sure nothing rings out while the line is already busy.
Our patients will not want to talk to a machine.
Most patients want one thing: their appointment handled quickly. They get a natural answer, a real slot and a confirmation text. Anyone who asks for a person is routed to your team with the details captured — not left in a queue.
What happens with an urgent or emergency call?
KEDO follows the urgent-call policy you approve. It asks only your safety-screen questions, and if it hears signs like difficulty breathing or swallowing, major trauma or uncontrolled bleeding, it gives your approved emergency instruction immediately and alerts the practice. It never tries to manage the emergency itself.
Can it answer clinical questions?
No — and that is deliberate. Clinical questions, results, prescriptions and treatment-plan questions become callback tasks for your team. KEDO answers administration. Medicine stays with your clinicians.
Is it compliant with healthcare privacy rules?
KEDO is built for healthcare administration: it collects the minimum a booking needs and keeps conversations administrative. Data handling and your practice's compliance requirements — jurisdiction, systems touched, records read — are mapped and agreed before go-live. If we cannot meet your requirements, we tell you on the walkthrough, not halfway through a build.
Can we keep our number and our calendar?
Yes to both. KEDO answers the number you already advertise and books into the calendar or practice system you already run. Onboarding connects everything and tests it with you before it goes live.
What about after hours and missed calls?
After hours, every call is answered — the 9:47 PM toothache becomes the morning's first appointment. If a call falls outside what KEDO can handle, the caller's details are captured so your team can call back. Nobody is ever left with a dropped call and no information.
What does it cost, and how fast can it run?
One setup fee and one flat monthly price, shown in the pricing section. No per-call surprises. Fully operational in 72 hours, month to month, cancel anytime. If you would rather see the evidence first, the $500 audit is credited toward setup.
Get started
Book A Demo
Bring one real call your practice lost last month. We will show you where it would have gone instead.
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