Every line rings at once at 8:30 AM.
KEDO answers the overflow, books the appointment and logs the admin — so callers do not hang up and re-dial when it gets quieter.
AI call answering for GP & family practices
The phone answered while the front desk is with a patient.
Appointments, admin questions and callback requests handled on the number you already advertise — with anything clinical routed to your team, never answered by the agent. The desk stays with the patient in front of it; the phone still gets picked up.
Fully operational in 72 hours. Month to month, cancel anytime.
KEDO HEALTHEvery call answered, every booking logged, nothing clinical decided on the line.
Where the practice phone leaks
The 8:30 rush is not a staffing failure. It is physics.
One desk, two lines, a queue at the window and a patient on the phone. Something has to give — and it is always the ringing line.
Results and prescription requests need a person — not a voicemail.
KEDO captures the request and creates the callback or admin task for the right team member. The clinical answer never comes from the agent.
A missed call at 6 PM is a patient who never rebooks.
After-hours and lunchtime calls get answered, appointments get booked, and reminders reduce the no-shows that cost everyone a slot.
What KEDO does on every call
Answer. Identify. Book or route. Confirm. Alert. Follow up.
The same chain that runs on the homepage, applied to the way a GP practice actually runs its day.
Every call answered, day or night.
On the number you already advertise — including the lunchtime peak and the evening calls the desk never hears.
Appointment, admin or clinical.
KEDO separates the request in the caller's own words: booking, admin question, urgent concern, or something that needs a clinician.
Real slots, or a task for your team.
Appointments are checked against the calendar you already run. Clinical requests become callback tasks with the details captured — never advice.
Confirmation to the patient, detail to the practice.
Bookings are confirmed and reminders sent, so patients arrive prepared and slots do not empty out.
Urgent concerns escalate immediately.
KEDO follows your approved emergency policy — your instruction, delivered at the right moment, and the practice alerted.
Missed appointments get worked, not written off.
No-show follow-up, routine recalls and review requests run on schedule — quietly, in the background.
Runs on your existing phone number and connects to the calendar and systems you already use. If a call falls outside what KEDO can handle, the details are captured so your team can call back.
The calls it handles
Administration, end to end — and nothing clinical.
- Appointment bookings and changes
- New patient registrations (admin details)
- Opening hours, location, parking and what to bring
- Repeat prescription requests — as a task for the practice, never advice
- Results enquiries — callback task, never results by phone
- Referral and document admin — logged for your team
- Urgent and home-visit requests — your policy, word for word
- Cancellations — flagged so the slot can be backfilled
- Reminders that reduce no-shows
- Review requests after visits, as you switch them on
- Complaints — captured and routed to the practice manager
- Callers who ask for a human — routed, with the details captured
KEDO never gives clinical advice, never discusses results, and never assesses urgency itself. Your protocols decide; the agent follows them.
Walkthrough
See KEDO answer a GP call and book the appointment.
Three minutes, no slides. A phone rings, KEDO picks up, the caller's reason is captured, and the appointment lands in the diary before the call ends.
Full walkthrough: incoming call to booked appointment, start to finish.
3 MINGP questions
Before you book a demo.
What happens if a caller reports an emergency?
KEDO follows your approved emergency policy: it gives your emergency instruction immediately and alerts the practice. It never attempts to assess or manage the situation itself.
Can callers get results or repeat prescriptions from KEDO?
No. Results, prescriptions and clinical questions become callback or admin tasks for your team, with the details captured. KEDO handles the request, not the clinical answer.
Will KEDO reduce pressure on our reception team?
Yes. KEDO absorbs the calls the desk cannot reach: evenings, weekends, lunch, overflow lines and repetitive admin questions, so the team can stay with the patients in front of them.
Do we keep our phone number and calendar?
Yes to both. KEDO answers the number you already advertise and books into the calendar or system you already run. Onboarding connects everything and tests it with you before it goes live.
What does it cost, and how fast can it run?
One setup fee and one flat monthly price, shown in the pricing section. No per-call surprises. Fully operational in 72 hours and runs month to month, cancel anytime.
KEDO Health
Your phone is going to ring either way. The only question is who answers.
Bring one real call your practice lost last month. We will show you where it would have gone instead.